Returns & Refunds
Things You Need to Know
We happily offer you an exchange or a credit for future use in-store or online for 3 months from date of purchase, providing the item has been returned in the same way you purchased it, which means, tags attached, etc.
Unfortunately, jewellery can not be returned unless it is damaged in transit.
For store purchases, you have 14 days to return, this must be accompanied by a receipt. All customers are offered a receipt, either a physical copy in the shop, via text message or email. Declining a receipt may inhibit you from gaining a full refund or credit.
For online purchases, you have 7 days to make contact with us via Facebook messenger or & this must be accompanied by your receipt.
Online purchases can be returned to The Perfect Piece at your cost before an exchange is offered or a credit note is issued.
Returned goods must be in their original packaging.
In the case of faulty products, you are entitled to a replacement or refund.
For faulty products purchased in store you have 14 days to return, faulty products outside of the initial 14 day period with be assessed on an individual basis.
For damaged/faulty products purchased online, please advise us within 2 working days of receiving your delivery via email accompanied with a photo of the damaged/faulty item, claims outside of this initial 2 day period will be assessed on an individual basis.
We recommend that you use registered post when returning the item as we cannot accept responsibility for items lost in transit. This costs an extra $2.95 with Australia Post and comes with full tracking capabilities.
Return shipping charges will be waived only if the returned item is faulty.
All reduced/sale items are final - there is no exchange/credit or refund so please choose carefully.
The term of a layby is 3 months. Fortnightly payments are required.